FAQ

What material are the moulds made from?

Our silicone moulds are made from high-quality, food-grade silicone. This material is non-toxic, durable, and flexible, ensuring safe use for various applications like baking, freezing, and crafting.

Are the moulds safe for use in the oven, microwave, freezer, and dishwasher?

Yes, our silicone moulds are safe to use in the oven, microwave, freezer, and dishwasher. They are designed to withstand high and low temperatures, ensuring durability and versatility in various cooking and baking tasks.

How do I look after my moulds?

To look after your silicone moulds, wash them with warm soapy water after each use or place them in the dishwasher. Avoid using sharp objects that could damage the moulds, and store them in a cool, dry place, either flat or rolled up. To prevent stains and odors, keep them away from strong dyes and odors. If necessary, you can use a mild baking soda solution for cleaning. Proper care will help maintain the moulds’ durability and functionality over time.

What if I am not happy with my purchase?

If you need assistance or have questions about returns, feel free to reach out to our friendly team at support@treatsandtrays.com, or visit our Refund Policy page for detailed information and support.

Can I cancel or modify my order after it’s been placed? 

If you need to cancel or modify your order, please contact us as soon as possible using the contact form on our website. We’ll do our best to accommodate your request before the order is processed. However there is no guarantee that the order can be modified after it has been placed.

Why did only part of my order arrive?

If only part of your order has arrived, rest assured the remaining items are on their way. Sometimes orders are shipped in multiple packages to ensure everything reaches you as quickly as possible. Please check your email for tracking details related to each shipment. If you have any concerns or need further assistance, feel free to reach out to our customer support team via our contact form. We're here to help!

How do I contact customer support?

For any assistance or inquiries, please use the contact form on our website. Our customer support team is ready to help with any questions or concerns you may have.